In today’s digital landscape, VoIP (Voice over Internet Protocol) services have become a critical component for businesses looking to enhance communication efficiency and reduce costs. With several providers available, each offering unique features, selecting the right VoIP service in Canada can be challenging. This guide compares the top providers to help you make an informed decision.
Basics of VoIP
VoIP technology allows voice communication and multimedia sessions over the internet, converting voice signals into digital data packets. Unlike traditional phone systems, VoIP offers flexibility, scalability, and cost-effectiveness—making it ideal for businesses of all sizes.
Best VOIP Service Providers in Canada Overview
| Provider | Starting Price | Unlimited Calling in Us & Canada | SMS/MMS to US & Canada | Shared Phone Numbers | Additional Phone Numbers |
| 8×8 | Contact for a Quote | Contact for a quote | |||
| RingCentral | $30 CAD ($20 USD) per user per month | (limited toll-free minutes) | (25 messages per user per month) | $4.99 USD per number per month | |
| Ooma | $24.95 CAD ($19.95 USD) per user per month | Requires upgrade | $4.99 USD per number per month | ||
| GoToConnect | Contact for a quote | Price varies by country and number type | |||
| Yappalot | Contact for pricing | Cost varies | |||
| Net2Phone Canada | $29.99 CAD ($22 USD) per user per month | Cost varies | |||
| Dialpad | $20 CAD ($15 USD) per user per month | For US & Canadian customers only | Requires upgrade | Requires upgrade |
Top VoIP Providers in Canada
1. 8×8
Credit – 8×8
Overview:
A global leader in VoIP solutions, 8×8 is a top choice for businesses seeking scalability.
Key Features:
- Unlimited calling to 48+ countries.
- Advanced integrations with popular tools like Microsoft Teams and Salesforce.
- High-level security and analytics.
- Pricing: Slightly premium, but ideal for businesses with global communication needs.
- Ideal For: Enterprises with international operations.
Pros:
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Scalable for small to medium-sized businesses.
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Offers cloud-based PBX, video conferencing, and call analytics.
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Flexible pricing plans with a wide range of features.
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Integration with popular apps like Salesforce, Microsoft Teams, and Google Workspace.
Cons:
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The setup and configuration process can be complex for beginners.
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Customer support could be slow at times.
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Some users report occasional call quality issues in certain regions.
8×8 Pricing
Credit – 8×8
2. RingCentral
Credit – RingCentral
Overview:
Known for its unified communication solutions, RingCentral offers a powerful platform for growing businesses.
Key Features:
- All-in-one messaging, video, and phone services.
- Seamless user experience with analytics and integrations.
- Robust mobile app for on-the-go management.
- Pricing: Flexible plans for businesses of various sizes.
- Ideal For: Enterprises seeking a scalable, unified communication platform.
Pros:
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Feature-rich with call forwarding, video conferencing, and mobile apps.
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Integrates with many third-party apps, including CRM tools like Salesforce.
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Good customer service and 24/7 support.
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Excellent mobile app functionality for on-the-go business.
Cons:
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Higher starting price compared to some competitors.
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Limited toll-free minutes on some plans.
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Overwhelming for smaller businesses due to the wide variety of features.
RingCentral Pricing
Credit – RingCentral
3. Ooma
Credit – Ooma
Overview:
Ooma offers reliable, cost-effective solutions for small and medium-sized businesses.
Key Features:
- High-definition voice quality.
- Virtual receptionist for efficient call management.
- Scalable solutions tailored to SMBs.
- Pricing: Affordable, making it perfect for businesses on a budget.
- Ideal For: Budget-conscious small to medium-sized businesses.
Pros:
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Affordable, especially for small businesses and home offices.
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Simple setup process with reliable service.
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Offers features like voicemail, call blocking, and call forwarding.
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Has a mobile app for remote communication.
Cons:
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Limited features compared to other top-tier VOIP providers.
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SMS and MMS features require an upgrade.
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Customer support may not be as responsive as some competitors.
Ooma Pricing
Credit – Ooma
4. GoToConnect
Credit – GoToConnect
Overview:
Formerly Jive, GoToConnect excels in international communication features.
Key Features:
- Unlimited international calling to select countries.
- User-friendly interface with advanced analytics.
- Scalable plans for different business needs.
- Pricing: Competitive, with options for small teams to large enterprises.
- Ideal For: Businesses with frequent international calls.
Pros:
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Good for businesses needing integrated communication tools (calls, messaging, video).
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Offers video conferencing and collaboration features.
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Flexible pricing and scaling options for businesses of all sizes.
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User-friendly interface.
Cons:
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Available only in the US and Canada.
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Additional phone numbers and certain advanced features require an upgrade.
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Pricing is not transparent and can vary by country and number type.
GoToConnect Pricing
Credit – GoToConnect
5. Yappalot
Overview:
A fast-growing VoIP provider in Canada, Yappalot stands out for its customer-first approach and affordable pricing.
Key Features:
- Unlimited calling plans tailored for Canadian businesses.
- Easy-to-use platform with simple onboarding.
- Excellent customer service with 24/7 support.
- Pricing: Among the most affordable in the market, with no hidden fees.
- Ideal For: Small to medium-sized businesses looking for budget-friendly and reliable VoIP solutions.
Pros:
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Budget-friendly for small businesses.
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Offers simple and easy-to-use VOIP services.
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Good customer support.
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Includes call forwarding and voicemail features.
Cons:
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Lacks some advanced features like video conferencing and call analytics.
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Limited integration options with third-party apps.
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Not as scalable for larger businesses or those requiring a wide range of features.
Yappalot Pricing
6. Net2Phone Canada
Credit – Net2Phone Canada
Overview:
Net2Phone Canada is well-regarded for its tailored solutions and excellent customer satisfaction.
Key Features:
- Customized VoIP solutions for businesses of all sizes.
- Advanced features like call recording and analytics.
- Dedicated customer support team.
- Pricing: Competitive with flexible plans.
- Ideal For: Businesses seeking personalized solutions with excellent customer service.
Pros:
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Reliable service for businesses looking for international calling solutions.
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Affordable pricing with various plans for different needs.
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Includes features like cloud PBX, mobile apps, and call forwarding.
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Offers a mobile app for remote communication.
Cons:
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Customer support could be improved for more complex issues.
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Lacks certain advanced features found in competitors (e.g., video conferencing).
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Limited integration with third-party applications.
Net2Phone Pricing
Credit – Net2Phone Canada
7. Dialpad
Credit – Dialpad
Overview:
Dialpad integrates artificial intelligence into its VoIP services, enhancing communication experiences.
Key Features:
- AI-powered voice intelligence for transcription and insights.
- Integration with tools like Google Workspace and Microsoft 365.
- High-quality voice and video calling.
- Pricing: Offers flexible plans for both small businesses and enterprises.
- Ideal For: Tech-savvy businesses looking to integrate AI-driven features.
Pros:
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Cloud-based and AI-powered features for improved communication and call analytics.
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Integrates well with popular CRM tools like Salesforce and Google Workspace.
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Offers flexible pricing plans and scalable solutions.
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High-quality voice and video calls.
Cons:
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Some users report difficulty with customer support.
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The interface can be overwhelming for users new to VOIP services.
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Pricing can be higher compared to simpler VOIP options.
Dialpad Pricing
Credit – Dialpad
Choosing the Right VoIP Provider
When deciding on the best VoIP provider for your business, consider the following:
Business Size and Needs:
Choose a provider that aligns with your current and future communication requirements.
Features:
Assess which features (e.g., call forwarding, analytics, integrations) are most important for your operations.
Scalability:
Ensure the provider offers flexible plans to accommodate growth.
Customer Support:
Opt for a provider with reliable and accessible customer service.
Pricing:
Compare pricing structures to find a solution that fits your budget without compromising on features.
How much does a VoIP Provider in Canada Cost?
The cost of a VoIP provider in Canada varies depending on the features, number of users, and the service plan selected. Typically, small businesses can expect to pay between $15 to $30 CAD per user per month for basic VoIP services. More advanced features like video conferencing, call analytics, and integrations with other software can increase the cost, with some providers charging upwards of $40 to $50 CAD per user per month. Additionally, certain providers may offer customizable pricing based on the specific needs of the business, such as international calling, shared phone numbers, and additional user licenses. Many VoIP providers also offer tiered plans with more extensive features at higher price points, so businesses can choose a package that fits their size and budget. Some providers offer pay-as-you-go options for calling rates, which can also affect overall costs. It’s essential to compare providers to find the best deal that aligns with both your business needs and budget.
Conclusion
Selecting the best VoIP service in Canada depends on your business needs, budget, and communication goals. Providers like 8×8, RingCentral, Ooma, GoToConnect, Yappalot, Net2Phone Canada, and Dialpad offer diverse features to cater to various industries and business sizes. By evaluating your specific requirements and comparing them against these top providers, you can enhance your communication infrastructure and set your business up for success.
FAQ’s
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How do I get a Canadian VoIP number?
You can get a Canadian VoIP number by signing up with a VoIP service provider that offers local Canadian numbers and selecting your preferred area code during registration.
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What is VoIP?
VoIP (Voice over Internet Protocol) is a technology that allows voice calls to be made over the internet instead of traditional phone lines.
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How does a VoIP system work?
A VoIP system converts voice data into digital signals, which are transmitted over the internet, enabling phone calls to be made through your internet connection instead of a landline.
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How do I choose the best Canadian VoIP phone for business?
To choose the best Canadian VoIP phone for business, consider factors such as call quality, reliability, scalability, integration options, and cost, along with the specific features your business requires.
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Is a VoIP phone cheaper than a landline?
Yes, VoIP phones are generally cheaper than landlines, as they use the internet for calls, reducing long-distance and maintenance costs.
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Can I switch my current phone number to a VoIP provider in Canada?
Yes, you can port your current phone number to a VoIP provider in Canada, allowing you to keep your existing number while using the new VoIP service.
