Hosted call center

VD17 Call Center Agent app

  • VoIP Soft Phone
  • Instant Messaging Client
  • Agent Panel
  • Agent Status & Efficiency
  • Agent Operations
  • Fax Send/Receive
  • Agent Pause Reason Codes

Call Center Statistics

  • Queues/Agents statistics and real time status
  • Inbound/Outbound Graphs
  • CSV and PDF Data Export
  • Windows, Mac, and Linux Desktop Applications

Custom Feature programming

Per customer request, we develop custom features for specific business requirements.

Legacy Technology Support

Technology integrated; compatible with legacy PBXs, IP-PBXs and Hosted telephony systems.

ACD Queues

  • Unlimited Agents and Queues
  • Queue Strategies
  • Call Recording
  • Predictive Dialer
  • Queue Call Back
  • Static Member Login
  • Powerful Reporting
  • PDF/CSV reports

Real Time Agent

  • Monitoring
  • Barging
  • Listening
  • Monitoring

Call Recording

  • System
  • Agent
  • Queue
  • Instant

Our cloud call center provides your business with all of the benefits and functionality of a sophisticated call center without the hassle of upfront purchases, upgrades, maintenance or licensing. Our managed call center provides useful features, including: Interactive Voice Response (IVR), multi-channel access for voice, fax and e-mail, expandable Automatic Call Distribution (ACD), powerful reporting, and skill-based routing. Most importantly, it is scalable to serve any number of agents or locations. Our cloud call center service can be integrated with any existing telephony infrastructure, providing you with added flexibility.

Contact us for a demo