Hosted call center

VD17 Call Center Agent app

VoIP Soft Phone
Instant Messaging Client
Agent Panel
Agent Status & Efficiency
Agent Operations
Fax Send/Receive
Agent Pause Reason Codes

Call Center Statistics

Queues/Agents statistics and real time status
Inbound/Outbound Graphs
CSV and PDF Data Export
Windows, Mac, and Linux Desktop Applications

Custom Feature programming

Per customer request, we develop custom features for specific business requirements.

Legacy Technology Support

Technology integrated; compatible with legacy PBXs, IP-PBXs and Hosted telephony systems.

ACD Queues

Unlimited Agents and Queues
Queue Strategies
Call Recording
Predictive Dialer
Queue Call Back
Static Member Login
Powerful Reporting
PDF/CSV reports

Real Time Agent

Monitoring
Barging
Listening
Monitoring

Call Recording

System
Agent
Queue
Instant

Our cloud call center provides your business with all of the benefits and functionality of a sophisticated call center without the hassle of upfront purchases, upgrades, maintenance or licensing. Our managed call center provides useful features, including: Interactive Voice Response (IVR), multi-channel access for voice, fax and e-mail, expandable Automatic Call Distribution (ACD), powerful reporting, and skill-based routing. Most importantly, it is scalable to serve any number of agents or locations. Our cloud call center service can be integrated with any existing telephony infrastructure, providing you with added flexibility.