In today’s digital-first world, business communication is at the core of productivity and growth. For small and mid-sized businesses in Toronto, choosing the right business phone system Toronto can streamline workflows, improve customer interactions, and future-proof operations. As we move through 2025, cloud-based and VoIP phone systems Toronto have become the go-to solution for Toronto companies looking for flexibility, affordability, and scalability.
Whether you’re running a local law firm in downtown Toronto, a startup in Liberty Village, or a retail outlet in Scarborough, here are the Top 10 Small Business Phone Systems in Toronto to consider for 2025.
Top 10 Small Business Phone Systems Comparison
Provider | Key Features | Best For | Location / Hosting | Pricing Notes |
1. Yappalot Hosted PBX | Canadian-hosted PBX, local/toll-free numbers, voicemail-to-email, IVR | Local SMBs wanting personalized, Toronto-based service | Toronto-based, Canadian | Affordable, customized plans |
2. RingCentral Canada | All-in-one voice/video/chat, 200+ integrations, mobile-friendly | Teams needing robust UC features & integrations | Global, strong Toronto support | Mid-to-premium range |
3. Telus Business Connect | Bundled internet/phone, call analytics, hybrid work tools | Businesses using Telus or needing bundled services | Canadian, RingCentral-powered | Bundled pricing available |
4. Primus Canada | Virtual receptionist, desktop/mobile apps, GTA local numbers | Retail shops and small teams in GTA | Toronto-focused | Competitive, entry-level |
5. Diallog | VoIP, SIP Trunking, 100% Canadian hosting, no contracts | Businesses wanting Canadian data privacy & flexible contracts | Toronto-based | Custom pricing, no lock-in |
6. Versature (net2phone) | MS Teams integration, call analytics, bilingual support | Tech-savvy and fast-scaling companies | Canadian (Ottawa HQ) | Moderate to high, scalable |
7. Cloudli | Text + voice in one, mobile-first, e-fax | Remote teams & modern hybrid workflows | Toronto HQ | Flexible pricing |
8. Ooma Office Canada | Plug-and-play, call routing, no contracts | Entrepreneurs & microbusinesses on a budget | North America | Budget-friendly |
9. ThinkTel | SIP trunking, Teams Direct Routing, carrier-grade reliability | Teams with IT staff & complex setups | Toronto (Distributel) | Enterprise-tier pricing |
10. Zoom Phone | Integrated with Zoom Meetings, global PSTN, multi-device support | Remote/hybrid teams already using Zoom | Global, Canada-enabled | Add-on to Zoom licenses |
1. Yappalot Hosted PBX (Toronto-Based)
Yappalot is a rising Canadian business VoIP provider with strong roots in Toronto, offering tailored solutions for small to medium-sized businesses.
Key Features:
- Canadian-hosted PBX system
- Local and toll-free numbers
- Voicemail-to-email, IVR, and call forwarding
- Expert Canadian customer support
Best For: Toronto businesses seeking localized, affordable, and responsive service.
2. RingCentral Canada
RingCentral continues to dominate with its unified communication platform. It has a strong presence in Toronto with excellent network support and integrations.
Key Features:
- Unlimited calling within Canada/U.S.
- Video, voice, messaging all-in-one
- 200+ integrations (Slack, Salesforce, etc.)
- Scalable for multi-location businesses
Best For: Companies in Toronto needing robust enterprise features and collaboration tools.
3. Telus Business Connect (Powered by RingCentral)
Telus, one of Canada’s top telecom brands, offers RingCentral’s system under its banner with added local support and bundled services.
Key Features:
- Bundled internet + phone
- Hosted PBX and call analytics
- Local support with 24/7 assistance
- Hybrid work capabilities
Best For: Businesses looking to integrate VoIP with other Telus business solutions.
4. Primus Canada Business VoIP
Primus offers VoIP phone services with a strong Toronto-based infrastructure, making it a reliable choice for SMBs.
Key Features:
- Local numbers across GTA
- Virtual receptionist
- Mobile and desktop VoIP apps
- Competitive monthly pricing
Best For: Small businesses and retail shops in the Toronto area.
5. Diallog Telecommunications
A Toronto-based VoIP provider, Diallog caters to both startups and established businesses with personalized service and fair pricing.
Key Features:
- VoIP, SIP Trunking & Hosted PBX
- 100% Canadian data hosting
- Call recording, IVR, and analytics
- No long-term contracts
Best For: Businesses valuing Canadian data residency and custom packages.
6. Versature (A net2phone Canada Company)
Based in Ottawa but widely used in Toronto, Versature offers premium VoIP phone services for modern businesses.
Key Features:
- Unlimited calling across Canada/U.S.
- Business call analytics
- Microsoft Teams integration
- Bilingual Canadian support
Best For: Tech-savvy teams and growing companies across Toronto.
7. Cloudli Communications
Cloudli is a Toronto-headquartered provider specializing in hybrid VoIP solutions—perfect for remote teams and modern workflows.
Key Features:
- Business phone app for mobile
- Text + voice in one platform
- E-faxing and virtual receptionist
- Local Canadian support
Best For: Remote-first businesses and startups in the GTA.
8. Ooma Office Canada
Ooma’s affordable and easy-to-setup VoIP service is ideal for Toronto’s small businesses looking to modernize on a budget.
Key Features:
- Plug-and-play setup
- Mobile and desktop apps
- Virtual receptionist and call routing
- No contracts
Best For: Solo entrepreneurs, salons, and small shops in Toronto.
9. ThinkTel (Toronto)
ThinkTel is a division of Distributel, offering SIP and VoIP services designed for SMBs and large organizations with Toronto coverage.
Key Features:
- SIP trunking and unified communications
- Direct Routing for Microsoft Teams
- Carrier-grade reliability
- Managed services for complex setups
Best For: Businesses with in-house IT teams or those using Teams.
10. Zoom Phone (Canada Enabled)
Already a favorite for video calls, Zoom Phone now delivers a full-fledged VoIP solution across Toronto.
Key Features:
- Global PSTN coverage
- Smart call routing
- Seamless integration with Zoom Meetings
- Multi-device support
Best For: Hybrid and remote teams already using Zoom as part of their workflow.
How to Choose the Best Phone System for Your Toronto Business
Consider the following factors before choosing a phone provider:
Local Support – Can you get quick help from a Toronto-based team?
Scalability – Will it grow with your team and business needs?
Features – Do you need CRM integration, mobile access, video, etc.?
Pricing – What’s your monthly cost and setup investment?
Mobility – Can remote staff use it as easily as office-based teams?
Conclusion
Investing in the right small business phone system in Toronto is about more than just call quality. It’s about empowering your team with tools that boost productivity, simplify communication, and support future growth. Whether you choose a local favorite like Yappalot your VoIP solution should align with your business goals in 2025 and beyond.
Ready to upgrade your phone system in Toronto?
Contact Yappalot for a free consultation or custom VoIP plan today!
